PROBLEM
Time passed by. Our representative approached the lady. She readily asked us to do the job and explained the problem too. We took it up.
SOLUTION
They must have verified through their distributor network. (We don’t know for sure). They had three different calls with the legal heir. (This, we knew for sure). In the end they agreed that, they would consider favourably and transmitted all shares in her name. A satisfying moment, indeed!